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Terms & Conditions

What is Love - Terms & Conditions

1. Introduction
These Terms & Conditions apply to all events organised under the name What Is Love. By purchasing a ticket, completing an application, or attending an event, you agree to these terms in full.

2. Tickets & Payment

  • Tickets must be purchased in advance through the official booking system.

  • Tickets are valid only for the event for which they are issued.

  • Prices are displayed at the time of booking and include applicable taxes.

  • Tickets are non-transferable unless expressly authorised by the organiser.

3. Refunds & Cancellations

  • Refunds are available only if requested in writing no later than 24 hours before the scheduled start of the event.

  • No refunds will be given within 24 hours of the event, or if you fail to attend.

  • If an event is cancelled by the organiser, you will be offered a full refund.

  • Refunds will only be made to the original payment method.

4. Age & Entry Requirements

  • All events are strictly 21+. Valid photo identification may be required.

  • Entry may be refused at the discretion of the organiser for any reason, including but not limited to inappropriate behaviour, intoxication, or failure to comply with event rules. No refund will be given in such cases.

5. Behaviour & Conduct

  • Guests must behave respectfully towards staff and other attendees.

  • Harassment, abuse, discrimination, or disruptive behaviour will result in immediate removal without refund.

  • The organiser reserves the right to permanently refuse entry to future events.

6. Event Changes

  • The organiser may change the date, venue, format, or schedule of the event at any time.

  • Venue details may be disclosed within 24 hours of the event for operational reasons.

7. Liability

  • Attendance is entirely at your own risk.

  • The organiser accepts no liability for personal injury, illness, loss, theft, or damage to property, howsoever caused.

  • You are responsible for your own alcohol consumption and behaviour. The organiser accepts no responsibility for the consequences of your actions during or after the event.

8. Media & Promotion

  • Events may be photographed, filmed, or otherwise recorded for promotional purposes.

  • By attending, you consent to the use of your image in such material unless you notify the organiser in writing before the event.

9. Contact
All correspondence, including refund requests, must be sent to: whatislove.london@gmail.com.

Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much much more. 

 

To learn more about this, check out our article “Creating a Terms and Conditions Policy”.

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